With over 15 years of diverse consumer-facing roles across multiple sectors and industries, I’ve honed my expertise in client experience and operational excellence. One might even go as far to say, I’m OBSESSED with the customer. Now serving as a FUSE Executive Fellow at the New York City Department of Environmental Protection's Bureau of Customer Services, I’m spearheading the development of a CRM system to improve customer communications through the lens of racial equity — a unique opportunity to ensure every New Yorker has a voice in their water and wastewater services. Having recently completed an M.S. in Sustainability Management at Columbia University, I aim to transform environmental and social impact into actionable CRM strategies to optimize organizational outcomes and resiliency through stakeholder engagement, strategic communications, and exceptional technical understanding. I envision a world where institutional power serves the people it was built to support — delivering exceptional experiences while championing ethical, sustainable solutions that reduce environmental and social impact for a better, more equitable future.