I thrive at the intersection of people, systems, and impact—whether mapping the customer journey, crafting strategic communications, or finding the most efficient (or scenic) route from Point A to B.

With 15+ years of experience in customer experience, sustainability, and strategic communications, I’ve built my career around putting people at the center of every system. I’m obsessed with how customers engage, what they need, and how organizations can better serve them. From leading CRM strategy in fashion to developing 'voice of the customer' programs in public services, my work bridges innovation, equity, and data-driven insights to create lasting change.

I specialize in turning complex systems into accessible, impactful solutions—whether optimizing stakeholder engagement, driving digital transformation, or advancing sustainability initiatives. With an M.S. in Sustainability Management from Columbia University, I blend policy-driven thinking with strategic execution, ensuring organizations can adapt, engage, and thrive.

At the core, I believe in building systems that truly work for people—delivering exceptional experiences while championing ethical, sustainable solutions. And outside of work? I’m a 90s pop culture aficionado, sci-fi lover, and avid hiker, just as excited deep-diving into policy as I am rewatching Lord of the Rings or taking off on an impromptu NYC adventure.